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- Tech-Neill-ogy #128 - 8 March 2026
Tech-Neill-ogy #128 - 8 March 2026
Your Weekly Guide to Leveraging Technology in College Counseling
Welcome to Tech-Neill-ogy #128!
This is a long issue. (Note that your email client may require you to view as a webpage to see the whole thing!)
Anyway, I wanted to highlight, in particular, the webinar I’ll be participating in on March 25 in partnership with DreamCollege.ai as we share the counselor dashboard. Please see the Bulletin Board section below to register!
Enjoy the rest of the newsletter!
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88% resolved. 22% loyal. Your stack has a problem.
Those numbers aren't a CX issue — they're a design issue. Gladly's 2026 Customer Expectations Report breaks down exactly where AI-powered service loses customers, and what the architecture of loyalty-driven CX actually looks like.

https://www.edficacy.co/ - Tell them Jeff sent you!

My friend Mike Leber from CGN (College Guidance Network) responded to last week’s Final Exam prompt to share this output based on a slightly modified version of the prompt. Here’s the prompt again, but be sure to consider how Mike adjusted things!
Your task is to research what questions your target audience of [Target Audience] is asking online about [Topic]. This will help provide insights into their interests, pain points, and information needs.Please, if you have any great prompts or ideas, please share! Send me a note at [email protected].


For this week’s non-tech article, I wanted to share this, a bit of a deeper dive into one of the above-shared articles:
Happy counseling!
Jeff
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