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- Tech-Neill-ogy #130 - 12 April 2026
Tech-Neill-ogy #130 - 12 April 2026
Your Weekly Guide to Leveraging Technology in College Counseling
Welcome to Tech-Neill-ogy #130!
I hope all are well! It was a busy week last week as we played host to ~60 parents and friends of Graded as part of our first Career Week. In all, it was a smashing success, though exhausting. Now this afternoon, I’m off to Italy to visit universities with my daughter for a week… so I’ll be brief!
AI Agents Are Reading Your Docs. Are You Ready?
Last month, 48% of visitors to documentation sites across Mintlify were AI agents—not humans.
Claude Code, Cursor, and other coding agents are becoming the actual customers reading your docs. And they read everything.
This changes what good documentation means. Humans skim and forgive gaps. Agents methodically check every endpoint, read every guide, and compare you against alternatives with zero fatigue.
Your docs aren't just helping users anymore—they're your product's first interview with the machines deciding whether to recommend you.
That means:
→ Clear schema markup so agents can parse your content
→ Real benchmarks, not marketing fluff
→ Open endpoints agents can actually test
→ Honest comparisons that emphasize strengths without hype
In the agentic world, documentation becomes 10x more important. Companies that make their products machine-understandable will win distribution through AI.


88% resolved. 22% loyal. Your stack has a problem.
Those numbers aren't a CX issue — they're a design issue. Gladly's 2026 Customer Expectations Report breaks down exactly where AI-powered service loses customers, and what the architecture of loyalty-driven CX actually looks like.

https://www.edficacy.co/ - Tell them Jeff sent you!

There’s a lot of hype right now around Claude. I’m no expert, but I stumbled across this and wanted to share it. Give it a try!
If you do, let me know how it goes!
Please, if you have any great prompts or ideas, please share! Send me a note at [email protected].

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This week’s non-tech article is an interesting one:
Happy counseling!
Jeff


















